excerpt from 'I AM NOT SICK I Don't Need Help!' by Xavier Amador

'The cornerstone of LEAP is reflective listening. It is also the one feature of the method that immediately turns down the volume on everyone's anger, builds trust, and mends fences. The reason is that you listen with only one goal: to understand the other person's point of view and reflect your understanding back to him. You don't comment on what he said, point out ways in which you think he's wrong, judge, or react in any way. ( Sounds easy until the person starts talking about the fact that there's absolutely nothing wrong, and he doesn't need treatment! )'

from 'I AM NOT SICK I Don't Need Help! How to Help Someone with Mental Illness Accept Treatment' Xavier Amador, Ph.D 10th Anniversary Edition 2012, P 66-69

L

listen ( 'reflective listening' )

E

empathize ( 'learn when and how to express empathy' )

A

agree ( 'find common ground' )

P

partner ( 'achieve shared goals' )